1. Introduction

At Nine Zero Digital, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you interact with our websites, services, and communications.

We may update this policy from time to time, so we encourage you to review it regularly.

If you have any questions, please contact us via our contact page or email hello@ninezero.agency.

2. What Data We Collect & Why

We collect and process personal data to improve our services and communicate with you effectively. This includes:

Basic Identifiers: Name, email, phone number, company name – collected when you fill out a form or contact us.
Technical Information: IP address, browser type, and website usage data – collected via analytics tools for performance optimization.
Marketing Preferences: If you sign up for newsletters or updates, we store your preferences to send relevant content.
Customer Support Data: When you reach out for help, we keep records to improve our service.

3. How We Use Your Data

We use your information for:
✔ Processing inquiries and service requests
✔ Improving website performance and user experience
✔ Sending relevant updates and marketing (only if consented)
✔ Meeting legal obligations

We never sell or rent your data to third parties.

4. Cookies & Tracking Technologies

Our website uses cookies to enhance user experience and track website performance. By using our site, you agree to our Cookie Policy, which explains how to control cookies.

5. Legal Basis for Processing (UK GDPR Compliance)

We process your personal data based on:

Consent (when you subscribe to emails or accept cookies).
Legitimate interest (for website analytics and customer support).
Contractual necessity (when providing requested services).

6. How We Protect Your Data

We implement technical and organizational measures to secure your personal data from unauthorized access, alteration, or loss. However, no online system is 100% secure.

7. Your Rights Under UK GDPR

You have the right to:
✔ Request access to your data
✔ Correct inaccurate personal data
✔ Request deletion of your data (where legally applicable)
✔ Opt out of marketing communications

To exercise any of these rights, email hello@ninezero.agency.

8. How Long We Keep Your Data

We retain personal data only as long as necessary for service delivery, legal obligations, or marketing (until you opt out).

9. Data Transfers & Third Parties

We may share your data with trusted service providers (e.g., website hosting, email marketing). If data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place.

10. Contact Us

For privacy-related queries, contact:

hello@ninezero.agency

Nine Zero Digital
43 Kenningknowes Road,
Stirling, FK7 9JF